The warranty check page allows you to enter serial number information and retrieve warranty status. I mixed my notebook charger wiht my firend so I don't understand which is my changer. My question is serial number. I look at my computer serial number and charger serial number but isn't same.

• Hp Computer Serial Number Search Engines

Solved!

How to identify Specs by Serial Number I have an old Compaq Proliant 1600 with a Pentium III in an office abroad. Just drop that number at www.hp.com search field.

‎07-30-201608:42 AM

I have all my computer information: i.e. I know the serial number, product number,model #, FCC ID and a bunch of other numbers. All found in Settings - Systems - About. When I try to activate my Windows Products most of the numbers or letters do not register. What should I do inorder to activate my Windows. In the system I found a place where it stated that my Windows products were already activated but I can not get past the *Activate* screen. Thx

Solved!

‎08-01-201603:27 PM

Hi @Jocelyne22,
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with windows activation. I will be glad to help you.

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please get back to me with above information, so I can help you better.

Solved!

‎08-02-201610:19 AM

Solved!

‎08-02-201603:09 PM

Hi @Jocelyne22,

Thanks for the information.

I need to know what Windows product you are referring to?

What OS is on the computer Windows 7,8,10?

Solved!

‎08-03-201609:19 AM

I just bought this laptop brand new. It is Windows 10 Home 64.

Hp Computer Serial Number Search Engines

Solved!

‎08-03-201611:46 AM

@Jocelyne22,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

Solved!

‎08-04-201608:46 AM

HI,

THank you for following up with me. I finally got the solution to my problem. I was under the impression that when I got 'Windows 10' that I was also getting the Microsoft software in the package. It turns out that I have to buy the Microsoft software. THis is why my 'Device' information mentioned that Windows was activated but I couldn't find the 'Product Key Number'.

Times have changed my friend. It use to be that when you bought a PC you got the CD/DVD - plus the Office Software included. I have learned a very valuable lesson & maybe now you can tell other customers that they need to buy the software because it isn't included.

Thx for all your help and I do apologize for all the inconvenience this may have cause all of you.

Have a good day.

Jocelyne

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In early 2018, HP issued a battery recall after it was discovered that some of its laptop batteries could overheat and catch fire. At the time, HP published the steps you needed to use to check your if your laptop's battery was impacted by the recall.

Recently, HP expanded the recall and has issued a call for users to recheck their batteries, even if they were cleared in the past.

Only, this time instead of entering a serial number into a website, HP has released a tool that checks whether your battery is recalled and needs to be replaced.

Affected models

Here's the current list of potentially affected HP models:

All clear last time? Check again.

It's worth repeating: If you checked your battery when the recall was first announced and received the all-clear, HP says you need to check again. Overheating batteries pose the risk of catching fire, so, please, take a few minutes of your time and check your battery again.

How to check

As previously mentioned, the old process required to find and enter your device's serial number into a dedicated webpage. Now, HP is offering a validation tool that you will need to download, install and run.

You can download the tool from the recall website here. The download link is located in the Getting Started section, under the Download HP Battery Validation Utility heading.

If the tool determines your battery needs to be replaced, it will place the battery in Battery Safety mode, which makes it possible to continue to use the laptop as long as it's plugged into an HP power adapter. The battery will not charge during this time, eliminating any risk it may pose. Once in Battery Safety mode, instructions will be provided to get the battery replaced by HP free of charge.

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